Rivan watches your support inbox, reproduces issues in a real browser, and drafts accurate, on-brand replies — with every risky action gated by your approval.
How it works
A ticket never sits waiting. Rivan runs the whole loop, and hands you the wheel exactly when it matters.
Crisp, Intercom, or Gorgias — Rivan picks up the ticket the moment it lands.
It reads the full thread, searches your knowledge base, and — when useful — reproduces the issue in a sandboxed browser session.
Low-risk answers can auto-send; anything sensitive is posted to Slack for one-click human approval.
The approved reply goes out through your own inbox, in your voice — no new helpdesk for your merchants.
Built to be trusted
Support is your reputation. Rivan is architected so an agent can be helpful without ever being a risk.
Every customer gets a dedicated agent in its own container — no shared memory, no shared credential store across tenants.
Postgres row-level security enforces that one company's data can never touch another's — even for a raw database query.
Nothing risky sends itself. Sensitive replies and actions wait for one-click approval in Slack.
Merchant credentials are AES-256 encrypted at rest; every reply goes out in your voice, from your own inbox.
What it does
Every ticket categorized, prioritized, and root-caused automatically — with a confidence score you can see.
Answers are grounded in your knowledge base and cite their sources — not hallucinated support.
Rivan opens your storefront in a sandbox to verify the fix actually works before it replies.
Crisp, Slack, and Shopify — Rivan works inside what you already use. No migration to a new helpdesk.
“Connect your inbox Monday. Have an agent drafting accurate, on-brand replies — gated by your approval — by Friday.”
Set up in minutes. Your agent onboards on your app, your merchants, and your support history — then gets to work.